Refund policy
Return & Refund Policy
We stand behind Peluma with our 60-Day, 100% Money-Back Guarantee.
Try Peluma every night for 60 days. If you're not completely satisfied, contact us at support@peluma.store within 60 days of delivery and we'll issue a full refund — no questions asked. We cover the cost of return shipping.
How to request a refund:
1. Email support@peluma.store with your order number.
2. We'll send you a prepaid return label.
3. Ship the item back within 14 days of receiving the label.
4. Your refund is processed within 5-7 business days of us receiving the return.
2-Year Warranty
Separately from the 60-Day Money-Back Guarantee, every Peluma comes with a 2-Year Warranty against manufacturing defects. If your device stops working properly due to a defect within 24 months of purchase, contact us and we'll repair or replace it at no cost.
The warranty does not cover damage from misuse, drops, water damage, or normal wear and tear.
Order Processing & Shipping Time
Orders are processed within 24-48 hours and typically arrive within 10-15 business days. See our Shipping Policy for full details.
Questions? Email us anytime at support@peluma.store.